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Evidence Guide: MSS407034 - Respond to a major non-conformance

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

MSS407034 - Respond to a major non-conformance

What evidence can you provide to prove your understanding of each of the following citeria?

Define extent and nature of non-conformance

  1. Identify target performance relevant to area or department prior to non-conformance
  2. Source information and discuss with internal stakeholders to determine commencement and expected duration of non-conformance
  3. Source information and discuss with internal and external stakeholders to determine business impact and related indicators from non-conformance
  4. Liaise with customers to determine minimum acceptable performance during period of non-conformance
Identify target performance relevant to area or department prior to non-conformance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source information and discuss with internal stakeholders to determine commencement and expected duration of non-conformance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Source information and discuss with internal and external stakeholders to determine business impact and related indicators from non-conformance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Liaise with customers to determine minimum acceptable performance during period of non-conformance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Disseminate information to stakeholders

  1. Determine information needed by stakeholders and communication methods to promote understanding and application of information
  2. Oversee collation and/or development of information to meet identified needs
  3. Identify communications and confidentiality protocols and obtain any approvals for dissemination of information
  4. Monitor effectiveness of information and communications and modify to better achieve desired outcomes
Determine information needed by stakeholders and communication methods to promote understanding and application of information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee collation and/or development of information to meet identified needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify communications and confidentiality protocols and obtain any approvals for dissemination of information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Monitor effectiveness of information and communications and modify to better achieve desired outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine priority responses

  1. Develop possible responses to defined non-conformance to contain impact and eliminate or minimise escalation
  2. Determine timing of responses and resource requirements
  3. Determine evaluation criteria and apply them to prioritise implementation of responses
  4. Obtain approvals and resources allocation for priority responses in accordance with procedures
Develop possible responses to defined non-conformance to contain impact and eliminate or minimise escalation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine timing of responses and resource requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine evaluation criteria and apply them to prioritise implementation of responses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain approvals and resources allocation for priority responses in accordance with procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Implement priority responses

  1. Initiate responses and establish data and information collection and analysis protocols
  2. Analyse data and information to determine progress of responses to achieving required outcomes
  3. Modify responses, including deployment of resources, to better achieve desired outcome
Initiate responses and establish data and information collection and analysis protocols

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse data and information to determine progress of responses to achieving required outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify responses, including deployment of resources, to better achieve desired outcome

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Plan return to conformance

  1. Facilitate processes to determine cause/s which can be eliminated or managed within own area or department
  2. Develop plan to address identified cause/s within own area or department
  3. Obtain required sign-off for planned actions
  4. Oversee implementation of remedial plan within own area or department and establish normal or new normal conformance
Facilitate processes to determine cause/s which can be eliminated or managed within own area or department

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop plan to address identified cause/s within own area or department

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain required sign-off for planned actions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Oversee implementation of remedial plan within own area or department and establish normal or new normal conformance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Re-establish conformance

  1. Conduct debrief with area or department personnel and, where relevant, other internal stakeholders
  2. Recognise need for additional assistance for personnel arising from non-conformance and/or responses and initiate action to address needs
  3. Evaluate effectiveness of response function and communications to determine improvements to processes
  4. Evaluate responses, remedial action and re-established conformance to determine learnings, preventative measures and recommendations for standardisation and/or further improvements
  5. Complete and communicate reports and recommendations according to organisational requirements
Conduct debrief with area or department personnel and, where relevant, other internal stakeholders

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Recognise need for additional assistance for personnel arising from non-conformance and/or responses and initiate action to address needs

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate effectiveness of response function and communications to determine improvements to processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Evaluate responses, remedial action and re-established conformance to determine learnings, preventative measures and recommendations for standardisation and/or further improvements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete and communicate reports and recommendations according to organisational requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge